"A problem well stated is a problem half-solved. "This quote is from the American inventor and businessman, Charles Kettering (holder of 186 patents ๐คฏ).
It couldn't be more true when it comes to identifying customer growth opportunities. As a founder, here are four (of many) questions you need to ask yourself before investing in growth or demand generation for your startup:
๐ญ. ๐๐ผ๐ ๐ต๐ฎ๐๐ฒ ๐๐ผ๐ ๐๐ฎ๐น๐ถ๐ฑ๐ฎ๐๐ฒ๐ฑ ๐๐ต๐ฎ๐ ๐๐ผ๐๐ฟ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐บ๐ฒ๐ฒ๐๐ ๐๐ต๐ฒ ๐ป๐ฒ๐ฒ๐ฑ๐ ๐ผ๐ณ ๐๐ผ๐๐ฟ ๐๐ฎ๐ฟ๐ด๐ฒ๐ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐? ๐๐ณ ๐ป๐ผ๐, ๐๐ต๐ฎ๐ ๐ถ๐ ๐๐ผ๐๐ฟ ๐ฝ๐น๐ฎ๐ป ๐๐ผ ๐ด๐ฒ๐ ๐๐ต๐ฒ๐ฟ๐ฒ? This is the foundation of successful demand generation. Product-market fit means your product or service meets a real need in the market and resonates with your target audience. If you're not there yet, you need a roadmap to help you get closer to seeing initial traction and validation.
๐ฎ. ๐๐ฟ๐ฒ ๐๐ผ๐๐ฟ ๐ฒ๐ฎ๐ฟ๐น๐ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด ๐ฐ๐ฎ๐บ๐ฝ๐ฎ๐ถ๐ด๐ป๐ ๐๐ต๐ผ๐๐ถ๐ป๐ด ๐ฝ๐ฟ๐ผ๐บ๐ถ๐๐ถ๐ป๐ด ๐ฟ๐ฒ๐๐๐น๐๐? Running small tests can help you validate your demand generation approach and indicate potential for scalability. Important: make sure you're looking at the right metrics.
๐ฏ. ๐๐ฟ๐ฒ ๐๐ผ๐๐ฟ ๐ฟ๐ฒ๐๐ผ๐๐ฟ๐ฐ๐ฒ๐ ๐ฎ๐ป๐ฑ ๐ถ๐ป๐ณ๐ฟ๐ฎ๐๐๐ฟ๐๐ฐ๐๐๐ฟ๐ฒ ๐ฟ๐ฒ๐ฎ๐ฑ๐? Customer scaling requires adequate resources and infrastructure to support increased efforts. It's about ensuring you have in place the right processes to handle higher volumes of leads and customers.
๐ฐ. ๐๐ฟ๐ฒ ๐๐ผ๐ ๐น๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐ฎ๐ ๐๐ต๐ฒ ๐ฟ๐ถ๐ด๐ต๐ ๐บ๐ฒ๐๐ฟ๐ถ๐ฐ๐? Do you have data on crucial metrics like customer acquisition cost, customer lifetime value, and customer retention rate? Having a solid understanding of these metrics offers a clear view of successes and areas ripe for enhancement.
This is only the starting point. By asking the right questions before heavily investing your time and money in customer growth, you can determine if the timing is right to scale your demand generation efforts effectively.
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I sincerely hope this helps!
G